Making a complaint:

A complainant should set out their complaint in writing, providing as much detail as possible, and either post the complaint to:

The Chief Compliance Officer, Palm Lane Capital LLP, 16 Berkeley Street, London, W1J 8DZ, United Kingdom

Or, alternatively, send the complaint by email to: compliance@palmlanecapital.com

Complaints handling process:

• All complaints received from a client will be referred to the Compliance Officer.

• All complaints will be acknowledged promptly, confirming receipt of the complaint and that it is being dealt with.

• Any complaint will be investigated competently, diligently and impartially, obtaining additional information as necessary.

• The complaint will be assessed fairly, consistently and promptly, giving due attention to the need to determine whether it should be upheld and what remedial action and/or redress may be appropriate.

• The complainant will be kept informed of the progress being made in the resolution of their complaint.

• If the complainant is not satisfied, the complainant may be entitled to refer the complaint to the Financial Ombudsman Service.